The Bass Shop offers a 48 hour trial period for your approval. However, all returns are subject to a 10% restocking fee, regardless of reason. You must call before returning the bass. The customer is responsible for all shipping charges. This may sound harsh, but this serves to eliminate the “weekend rental” syndrome, minimize buyer’s remorse, and save wear and tear on instruments. It also costs us thousands of dollars a year in fees. So make absolutely sure you want what you are buying, clear it with your spouse, and know that you are buying a bass that is accurately described and professionally set up. Sometimes a bass can go out of whack, especially during summer and winter, so if there is a set up issue when you get the bass, please give us a call and we can talk you through a minimal tweak to make it perfect again. Lastly, if a purchase is made and The Bass Shop has received approval from your credit card company, it is considered a sale, regardless of whether the bass has been shipped or not. So if you decide to back out of a deal after your card has been charged, you are still subject to the 10% restocking fee. In the case of an instrument that is damaged or delivered to the customer with any defects as a result of shipping, The Bass Shop will arrange return of the bass and you will not be responsible for shipping or the restocking fee.